Shipping policy
Charlie and Luna Co.
ABN 19 603 075 717
Business Address: 1 Block Street, Warrnambool VIC 3280, Australia
We ship Australia-wide, with orders dispatched same day or next business day.
Shipping Within Australia
Estimated Delivery Timeframes:
- Standard Shipping: 2-5 business days
Shipping Rates
- Standard Shipping: Flat rate $9.95 AUD
- Free Shipping Threshold: If applicable, automatically applied
Order Processing
Orders are packed and sent within 1 business day.
During peak periods (sales, holidays) slight delays may occur.
Tracking
You will receive tracking details as soon as your order is on its way.
Delivery Issues
Charlie & Luna Co is not responsible for:
- Delays caused by carriers
- Incorrect addresses entered at checkout
- Lost parcels once marked as delivered
If you need support, contact us — we’ll always help where we can.
📩 Shipping queries: hello@charlieandlunaco.com.au
