Privacy policy

Last updated: November 2, 2025

Charlie & Luna Co — ABN 19 603 075 717

Charlie & Luna Co. (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. By visiting our website or purchasing from us, you agree to the practices outlined below.

 

Information We Collect

We may collect the following types of information:

 

Personal Information

• Name
• Email address
• Phone number
• Billing & shipping address
• Order details

 

Device Information

• IP address
• Browser type
• Pages viewed
• Cookies & analytics data

 

Order & Payment Information

 

• Payment confirmation details
• BNPL selection (if chosen)
  We do not store or have access to your full card details.

 

How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Improve your browsing and shopping experience
• Personalise marketing (only if you opt in)
• Detect and prevent fraud
• Understand website performance

 

Payment Information

Your payment details are securely processed by trusted third-party providers. We do not store full payment information.

 

Payment options may include:

• Shopify Payments (credit/debit cards, Apple Pay, Google Pay)
• PayPal
• PayPal Pay in 4
• Buy Now, Pay Later (BNPL) options where available

 

BNPL providers (such as Afterpay or Klarna) will appear at checkout only once activated and approved. These providers process your payment under their own privacy terms.

 

We encourage customers to review their policies when choosing those options.

 

Sharing Your Information

We may share information with:

• Shipping carriers (to deliver your order)
• Payment providers
• Analytics tools
• Marketing platforms (if you opt in)
• Fraud-prevention partners

 

We never sell your personal information.

 

Your Rights

Depending on your location, you may request:

• Access to your data
• Corrections
• Deletion
• Restriction of processing

 

Business Details

Charlie and Luna Co.

ABN 19 603 075 717

1 Block Street, Warrnambool VIC 3280, Australia

 Contact us anytime at hello@charlieandlunaco.com.au.

 

Changes to This Policy

We may update this policy as our store or legal requirements evolve.