Refund policy

Charlie & Luna Co — ABN 19 603 075 717

Returns & Refunds Policy

We want you to love every purchase from Charlie & Luna Co. If something isn’t quite right, we’re here to help.

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery, provided the item is:

Customers are responsible for return postage costs.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.

We will arrange a replacement, store credit, or refund.

Please provide:

Non-Returnable Items

For hygiene & safety, we cannot accept returns on:

Pet beds that have been used
Treats or consumables
Gift cards
Final Sale items (Sale or promotional items are final and cannot be returned unless faulty)

Refund Processing

Once your return is received and inspected, refunds are issued to your original payment method.

BNPL refunds (PayPal Pay in 4, Afterpay, Klarna) are processed back through the same provider.

Need Help?

Email us at hello@charlieandlunaco.com.au — we’re here 7 days a week.

Returns Address

Please send approved returns to:

Charlie & Luna Co.

1 Block Street, Warrnambool VIC 3280, Australia